Martin Connection offers more than one access method. Most users have an opportunity to choose an access method and the following guidance may be helpful in making the choice.

When available, a Martin account (i.e. an account used to sign on to Martin computers or devices), is the most common and preferred method since it provides access to Martin Connection as well as computers and devices using the same credentials. Simply sign on using Martin account credentials, agree to the Terms of Service (TOS) and it's done.

When a Martin account (i.e. an account used to sign on to Martin computers or devices) isn't available, a standalone Martin Connection account can be created in a few, quick steps using self-service registration, but it does require employee verification.

• Passwords and usernames cannot contain spaces.
• Passwords must contain at least 7 characters. Passwords containing numbers, letters, mixed case and symbols are recommended.
• Passwords are case-sensitive.

A forgotten standalone Martin Connection account password can be reset by providing the account username and email address using the self-service password reset process. If the account password, username, and the email address has been forgotten, contact the IT Helpdesk for assistance. For security reasons, the IT Helpdesk is unable to provide account passwords, but may issue a temporary password to the account email address after successfully verifying a user's identity.

A forgotten Martin account password requires a call to the IT Helpdesk at 903-988-6487. For security reasons, the IT Helpdesk is unable to retrieve account passwords, but may issue a temporary password after successfully verifying a user's identity.

A browser must support cookies and cookies must be enabled in order to sign on. If a user's browser does not support cookies, the user must switch to a browser with cookie support, such as Internet Explorer 11. For more information, see Cookies.

A browser must support secure (i.e. SSL/TLS) connections and a secure connection must be active in order to sign on. To determine if a browser supports secure connections and for detailed instructions about how to enable this feature, refer to the browser's documentation.

While not all firewalls or proxies are problematic, if behind a firewall or proxy that does not support secure connections (e.g. access from a computer that's part of a corporate network), contact the system administrator to determine if a solution is available for the corporate network.

For more information, read Secure connections (SSL).

Contact the IT Helpdesk at 903-988-6487.